We want you in the right fit. If something is not right, here is how returns, exchanges and refunds work at 7DAYSTORE.
Return window
You have 7 days from the date your parcel is delivered to request a return.
Condition of returned items
- Unworn, unwashed and free of marks, odours or pet hair
- All original tags, labels and packaging still attached
- Shoes returned in their original box, with the box protected by an outer carton
- Proof of purchase (order number or receipt)
How to start a return
- Message us on WhatsApp or through the contact page with your order number, the item and the reason.
- We reply with a return authorisation and the return address.
- Post the parcel back within 5 business days of approval and send us the tracking number.
Refunds
Once we receive and inspect the item we issue the refund to your original payment method. Please allow 7–14 business days for the funds to appear, depending on your bank or e-wallet provider. Original shipping fees are non-refundable unless the item was faulty, damaged or not what you ordered.
Exchanges
Size exchanges are subject to stock. If your size is sold out we will refund you instead.
Return shipping costs
- Change of mind or wrong size chosen: return postage is paid by you.
- Faulty, damaged or incorrect item: we cover return postage and reship or refund in full.
Items we cannot accept
- Items marked Final Sale or Clearance
- Items that have been worn, washed, altered or customised
- Socks, underwear and face masks, for hygiene reasons
- Free gifts and promotional items
Faulty or incorrect items
Contact us within 48 hours of delivery with photos of the item and the packaging so we can sort it out quickly.
Authenticity guarantee
Every item we sell is checked before it is listed. If any piece is ever proven to be inauthentic we will refund you in full, including all shipping costs.
Questions
See also our Shipping & Delivery page, or reach us through the contact page.